ABU DHABI, United Arab Emirates - Thursday, April 10th 2014 [ME NewsWire]
The
Abu Dhabi Civil Defense General Directorate urged its staff members to
achieve and maintain excellence in delivering customer service, through a
specialized training course organized in collaboration with Etisalat
Academy. As many as 33 staff members from the Abu Dhabi Civil Defense
General Directorate took part in the one-week course.
In a speech at
the graduation ceremony, Colonel Juma Salim Al Dahmani, Assistant
Director General of Civil Defense said that the training course is the
first in a series of courses to be held by the Abu Dhabi Civil Defense
General Directorate, with a view to improve its staff members’
performance. Moreover, he highlighted the importance of such programs to
qualify and hone the skills of staff members. “The customer service
excellence training course benefits individuals who deal directly with
the public, and allows them to develop their skills and competencies,
especially effective customer service communication skills, and
determining the importance of measuring customer service as a prelude
to sustainable excellence,” Colonel Al Dahmani indicated.
Furthermore,
the Assistant Director General of Civil Defense urged staff members to
exert further efforts, to constantly enroll in such important programs,
share the acquired knowledge and experience with their colleagues, and
to always seek self-development.
At the end of the ceremony, Colonel
Al Dahmani handed out the certificates to the graduates, calling upon
them to apply the acquired skills in providing better services to the
public.
The ceremony was attended by Colonel Sami Khamis Al Naqbi,
Head of Civil Protection and Safety Department, and Captain Abdullah
Hamad Al Tamimi, Chief of the Customer Service Section at the Abu Dhabi
Civil Defense General Directorate.
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The
Arabic-language text of this announcement is the official,
authoritative version. Translations are provided as an accommodation
only, and should be cross-referenced with the Arabic-language text,
which is the only version of the text intended to have legal effect.
Contacts
The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department
Abu Dhabi Police GHQ - Security Media
Chris Cron +971-(0)-50-987-1317
E-mail: cron.media@hotmail.com
Permalink: http://me-newswire.net/news/10634/en
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