CAIRO - Friday, April 27th 2012 [ME NewsWire]
(BUSINESS WIRE)-- Comptel Corporation(NASDAQ OMX Helsinki: CTL1V) today announced its expansion in the Middle East and Africa (MEA) with the opening of a new office in Egypt. The business operations news, which was first shared at Cairo ICT 2012, reflects the company’s continued commitment to get closer to its communications service provider (CSP) customers and partners in the region as well as its recognition of Egypt’s significant telecom market growth potential.
Key Facts
By designating Cairo as a hub of its regional activities, Comptel fulfils its strategic vision of expanding its reach into MEA and strengthening its presence within the integral Egyptian telecom market. The company also plans to add to its network of partners, including local system integration companies, that specialise in the telecom industry and that play an important role in addressing the market’s needs.
Because Comptel is already well-established in MEA and engaged with customers across the region, the new operations further enables the company to help CSPs better engagewith the customers to enhance subscribers’ satisfaction and loyalty and drive new revenue opportunities. Comptel’s Customer Engagement solutionsenable CSPs to respond quickly to network events and transform them automatically into relevant and timely actions that improve the customer experience.
The new office, located at Smart Village in Cairo, will be headed by Ahmed Hamza, head of cluster, Egypt & Saudi Arabia. Complementing Comptel’s MEA headquarters in Dubai, United Arab Emirates and regional office in Cape Town, South Africa, it will include both sales and service teams deployed to ensure rapid and effective customer and business service support.
Supporting Quotes
“This move is part of our strategic vision to have a stronger presence within the Egyptian market and engage more directly with our customer base in this region,” said Syed Veqar ul Islam, senior vice president, Middle East & Africa, Comptel. “We have also identified a strong demand for our solution portfolio within the market amongst CSPs looking to improve their own customer interactions and service offerings, and, in turn, expand their businesses. Our Customer Engagement solutions will not only help CSPs foster more meaningful relationships with their subscribers, but also bring customers closer to their interests and allow them to better connect to their family and friends.”
Resources
Learn more about Compteland its Customer Engagement solutions.
Comptel is attending Cairo ICT 2012, taking place 26 – 29 April.
Connect with Comptel on its blog, Compelling Conversations on OSS, and on Twitter, LinkedInand Facebook. Also visit the company’s YouTube channel.
Tags
Comptel, ICT, Cairo, telecom, customer experience, Middle East, Africa, MEA, customer engagement, CSPs
About Comptel Corporation
Since 1986, Comptel has been a trusted provider of telecom business and operations software and services. The company has helped more than 280 service providers across 85 countries meet over one billion subscribers’ communications and infotainment needs. Comptel has leveraged its expertise in service fulfillment, mediation, charging and policy control, and predictive social analytics to equip service providers with solutions that enhance customer engagement and, in turn, create revenue, reduce costs and lessen churn. The company has more than 600 employees worldwide, and net sales were EUR 77 million in 2011. For more information, visit www.comptel.com.
Contacts
Comptel Corporation, Global:
Ulla Koivukoski, +358 9 700 1131
SVP, Marketing and Communications
ulla.koivukoski@comptel.com
Comptel Corporation, Middle East and Africa:
Fariha Shah, +971 55 954 9130
Marketing & Communications Director, MEA
fariha.shah@comptel.com
March Communications
Beth Brenner or Aarti Shah, +1 617-960-9875
comptel@marchpr.com
www.marchpr.com
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