eHosting DataFort’s Datacentre Services Help Dunia Finance Deliver Focused Customer-Centric Approach

Dubai, United Arab Emirates - Monday, December 31st 2012 [ME NewsWire]

Technology is a key platform for enabling Dunia Finance, the leading financial institution, to implement a fully integrated and customer-centric IT landscape that supports its banking operations. As part of its drive to build an efficient process and customer relationship management environment, Dunia Finance has selected eHosting DataFort (eHDF) as its managed IT services provider.

eHosting DataFort provides complete managed data centre services to Dunia, ensuring that all their systems are available 24/7 in order to deliver seamless client relationship management. The high availability environment enables Dunia to support and implement its distinguished customer-centric services in the market. Additionally, the financial institution is better able to assess customer needs and offer holistic financial solutions in a consistent, reliable and predictable manner across the customer lifecycle.

Dunia hosts their complete state-of-the-art production and development IT infrastructure at eHDF. This includes hosting of all application environments (production, development and test), maintenance and management of firmware and operating systems, on-demand SAN storage, capacity monitoring, incident management, change management, security monitoring, end of day batch automation monitoring and backups.

Involving eHosting DataFort from the inception of the project has allowed Dunia access to the highly specialised technical team at eHDF, facilitating informed decisions on IT implementation strategies.

Barlas Balabaner, CIO and Operations Head, Dunia Finance, said: “Most organisations typically tend to work in silos, with a product focus instead of a customer focus, implying that there is no holistic solution being offered to customers to meet their needs.However, at Dunia, our entire architecture is built around integrated customer relationship management with IT systems making customer information instantly available for decision making.

“Starting a business with a blank slate helped us implement a unique customer centric model from dayone. We worked with eHDF, our valued partner, to manage our infrastructure effectively,which is core to our strategy. The streamlininghas enabled Dunia to position itself as a leading financial institution that has a unique and differentiated approach to dealing with customers. With eHDF, it isalmost as if we have a second heart ticking outside the body.”

Yasser Zeineldin, CEO at eHosting DataFort, said: “Managed services enable financial institutions to access on-demand technology and services without the need to purchase, build and integrate redundant data centres, servers, applications and networks. In today’s competitive scenario, banks are driven to cut down costs through process optimisation, enhanced solutions and formalised procedures.

“The pressure to gain additional savings has promoted financial institutions to keenly explore the benefits of a managed services arrangement. Organisations also realise that managing non-core functions such as IT is not the best use of resources, while outsourcing can enhance strategic decisions, reduce costs, boost operations and offer an edge in an increasingly competitive business.”

eHosting DataFort has established itself as a market leader in the field of hosting and managed IT services with its state-of-the-art data centres, resilient and scalable infrastructure and round-the-clock managed operations. The company has been recognized year-on-year as the ‘Best Managed Service Provider of the Year’ in 2008, 2009, 2010 and 2011, as well as Best Colocation Facility in 2010 and 2011.

For more information, you can visit www.ehdf.com

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About eHosting DataFort

eHosting DataFort is a fully owned subsidiary of TECOM Investments and is a leading provider of Managed IT services. The organization has obtained a number of notable projects to deliver world-class Managed IT services to major enterprises across GCC, MENA, US and Europe. eHosting DataFort’s proven track record for managing an enterprise’s IT infrastructure includes some of the largest organizations e.g. Dubai Financial Market, Arcelor Mittal (World’s largest Steel manufacturer), Tejari, Axiom Telecom, Khaleej Times, Panasonic, Dubai e-government and du.

Website: www.ehdf.com; Email: info@ehdf.com; Phone: +971 4 391 3040; Fax: +971 4 391 3050

About Dunia Finance LLC

Dunia Finance LLC (Dunia) is an Abu Dhabi headquartered Finance company in the UAE, that is a strategic investment and alliance created by leading players namely:

    Fullerton Financial Holdings Pvt Ltd (FFH) - a wholly owned subsidiary of Temasek Holdings in Singapore
    Mubadala Development Company PJSC (Mubadala) - a wholly owned investment vehicle of the Government of the Emirate of Abu Dhabi, in the UAE
    Waha Capital PJSC - a holding company engaged in owning, selling, leasing and investing in various types of fixed and movable assets worldwide
    A.A. Al Moosa Enterprises LLC - one of the leading and prominent business groups in the UAE

Dunia aims to focus nationally on the key Affluent, Mass Affluent and Mass Market segments in the Consumer Financial services side, and on the SME and Small business customers on the Business Finance side. Dunia will aim through a nationwide presence in the UAE to provide a full-function product range, including a range of secured and unsecured loans, credit cards and financial planning services, as well as deposits for non-individual customers.

Dunia is unique in its use of a customer-centric approach that aims to deliver a differentiated, yet relevant, unique value proposition that caters to the holistic product, convenience, experience, and service expectations of clients in the UAE. All this will be delivered sustainably and predictably to the customer, through processes and proposition supported by investment in state-of-the-art technology and capabilities, and partnerships with service providers who excel in their individual areas of expertise.  Dunia is led by a senior management team comprising of talented and seasoned business leaders with a wealth of global experience.

Dunia means 'the world' in Arabic and in several other languages spoken in the UAE, and Dunia aims to offer its customers a world of opportunities.

Contacts

Nancy Sudheer

APCO Worldwide (JiWin Public Relations)

Email nsudheer@apcoworldwide.com

Tel + 971 4 369 2834