Creates Leading Customer and Product Support Company
NEW YORK - Wednesday, April 2nd 2014 [ME NewsWire]
(BUSINESS
WIRE) iQor, a global provider of business process outsourcing services,
today announced it has completed the acquisition of the Aftermarket
Services business of Jabil Circuit, Inc. (NYSE: JBL). The acquisition
positions iQor as the first global company with the integrated
capabilities to address the $40 billion market at the intersection of
customer relationship management and product support solutions.
“We
are excited to welcome the more than 13,000 Aftermarket Services
employees to iQor,” said Hartmut Liebel, CEO of iQor, who previously
served as CEO of Jabil Aftermarket Services for more than 10 years. “The
transaction combines iQor’s leading customer support capabilities with
Jabil Aftermarket Services’ experience as the premier product support
organization to create a unique service offering that addresses needs
across the customer value chain. Our broader global footprint and wider
range of solutions will create a powerful value proposition for many of
our clients."
Jabil Aftermarket Services will operate as a separate
business unit of iQor and will be called iQor Aftermarket Services.
iQor’s Customer Care and Receivables Management divisions, comprised of
more than 19,000 employees, will continue to provide services to clients
across a wide range of industries and verticals.
The combined
company will have approximately $1.5 billion in revenue, more than
32,000 employees, and operations in 17 countries around the world
supporting clients in over 60 countries. As part of a multiyear
partnership agreement, iQor Aftermarket Services will become the
exclusive aftermarket service provider for Jabil Circuit, Inc., which
will retain a financial stake in the combined company.
The
proliferation of technology devices around the world, including
smartphones, tablets, laptops, DVRs, HDTVs, video game consoles,
Internet-connected appliances, and smart meters is creating growing
demand for customer care, technical support, repair services, and
network maintenance. Over time, the business combination will help
provide an integrated solution to today’s fragmented service experience.
“More
and more, clients are examining each touch point where a customer
interacts with their brand,” said Bryan Maguire, who joins iQor from
Jabil and will serve as Chief Operating Officer of the company’s new
Aftermarket Services division. “They understand consumers are judging
companies by the quality of these experiences and the speed in which
they can resolve issues. We believe that through our shared focus on
service and logistics excellence we can develop new and innovative ways
to better serve customers through integrated solutions.”
About iQor
iQor
is a global provider of business process outsourcing and product
support services with 32,000 employees in 17 countries. We partner with
many of the world’s best-known brands to deliver aftermarket product and
customer support solutions that span the consumer value chain, from
customer care and receivables management to product diagnostics and
repair services. Our award-winning technology, logistics and analytics
platforms enable us to measure, monitor, and analyze brand interactions,
improve business processes, and find operational efficiencies that lead
to superior outcomes for our partners across the customer and product
lifecycles. For more information, please visit us at www.iqor.com or
follow us at www.twitter.com/iqor.
Contacts
iQor
Robert Burke, 646-274-3044
robert.burke@iqor.com
Permalink: http://me-newswire.net/news/10521/en
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