Partnership Provides Consistent Patient Experience Measurement
Platform Across Facilities on Three Continents
BOSTON - Tuesday, August 5th 2014
Mediclinic International, a private hospital group
providing acute care and specialist-oriented multidisciplinary
hospital services in South Africa, Namibia, Switzerland and the
United Arab Emirates (UAE), signed a multi-year agreement with
Press Ganey to better understand and improve the patient experience
across the organization’s 69 hospital campuses. Using Press Ganey’s
census-based surveyingTM approach, Mediclinic will capture deeper
patient experience data to generate insights and pinpoint
opportunities for actionable improvement specific to each of the
facilities’ unique patient populations.
“To improve the patient experience, we need a partner that can
support our global organization in providing consistent, deep
patient data to develop targeted action plans,” said Danie
Meintjes, CEO of Mediclinic International. “Press Ganey’s ability
to serve a wide diversity of languages, cultures and locations will
enable us to better capture the voice of the patient and help
fulfill our mission of delivering world-class care at every
facility.”
With more than 26,000 staff members in total and over 9,500
hospital beds, Mediclinic International operates 49 hospitals
throughout South Africa, three hospitals in Namibia, 15 private
acute care facilities in Switzerland, and two hospitals and nine
clinics in Dubai and Abu Dhabi, United Arab Emirates. The system’s
core purpose is to enhance the quality of life for their patients
by providing comprehensive, high-quality hospital services,
focusing specifically on delivering quality clinical outcomes and
positive patient experiences.
“Mediclinic’s continued focus on delivering patient-centered care
aligns perfectly with our commitment to delivering solutions to
reduce suffering and improve care coordination,” said Patrick T.
Ryan, CEO of Press Ganey. “As one of the largest international
health systems, deepening the voice of the patient through census-
based surveying supports Mediclinic’s efforts to improve the
patient experience across diverse global populations.”
About Mediclinic International
Mediclinic is a private hospital group with three operating
platforms in Southern Africa (South Africa and Namibia),
Switzerland and the United Arab Emirates. Its core purpose is to
enhance the quality of life of patients by providing cost-effective
acute care specialized hospital services. Mediclinic’ s vision is
to become the benchmark of international private healthcare.
Mediclinic puts science at the heart of its care approach.
Mediclinic’ s focus is on providing the best possible facilities
with international-standard technology, which is backed-up by sound
medical expertise and the empathy of its nursing staff. For more
information visit www.mediclinic.com.
About Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for nearly 30
years, Press Ganey partners with more than 11,000 health care
organizations worldwide to create and sustain high-performing
organizations, and, ultimately, improve the overall health care
experience. The company offers a comprehensive portfolio of
solutions to help clients operate efficiently, improve quality,
increase market share and optimize reimbursement. Press Ganey works
with clients from across the continuum of care— hospitals, medical
practices, home care agencies and other providers— including more
than 50 percent of all U.S. hospitals. For more information, visit
www.pressganey.com.
Contacts
Aria Marketing for Press Ganey
Kristen Berry, 617-332-9999 x238
kberry@ariamarketing.com
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