AMSTERDAM, Tuesday, August 17th 2010 [ME NewsWire]:
In a continuous effort to enhance its service portfolio, GlobalCollect, the world's premier payment service provider of local online payments, recently implemented a range of on- and offline consumer support tools
(BUSINESS WIRE)-- In collaboration with industry service experts, GlobalCollect has taken a number of steps to enhance its multi-lingual online and offline shopper support. Worldwide consumer sentiment monitoring in cooperation with local specialists ensures that the below tools will be optimized according to specific regional market requirements on an ongoing basis.
The GlobalCollect website now features a dedicated “Consumer” section with a wide range of service options like:
* Video support with subtitles in 10 key languages.
* e-Self Service that allows shoppers to run a Payment Status Check.
* List of Frequently Asked Questions.
* e-Contact form and overview of whom to contact for which issue.
For end consumers who have queries about the payment status of their recent online, telephone, or call center purchase but prefer to speak to a service representative, GlobalCollect has teamed up with Sykes, a global leader in providing customer contact management solutions, to offer:
* 24/7 support for inbound consumer calls to talk to a service representative in English, Spanish, German, Dutch, and Japanese. Local phone numbers allowing shoppers to call at local rates are operational worldwide.
* Twofold live support: to facilitate consumers’ Payment Inquiries as well as Merchandise Support to facilitate questions regarding quality, quantity, and delivery status of ordered items/services (refer customer to appropriate merchant support).
Jan Manten, CEO of GlobalCollect, commented: “Although we operate on a B2B level, we take end consumer support very seriously as it is part of our full service offering to our merchants. Listening to their requests in terms of improving the overall shopper experience and enlisting best in class service providers - such as Sykes - who offer tested solutions on a global scale enabled us to boost our support portfolio significantly.”
About Sykes Enterprises, Incorporated
SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service.
Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web and chat. Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, South Asia and Asia Pacific) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling. For additional information, please visit www.sykes.com.
About GlobalCollect
GlobalCollect is the world's premier Payment Service Provider of local e-payment solutions for international Customer Not-Present (CNP) channels such as internet, mail and telephone orders, and specializes in a wide range of industries such as travel, ticketing, telecommunications, retail, publishing, portals, online gaming, and digital content. While most providers limit their services to a technical link with payment acquirers, GlobalCollect is a full service partner consulting clients on how to increase transaction volumes, expand distribution channels, and reduce costs by streamlining back office processes. Through a single-interface online payment platform, we offer access to an unrivalled portfolio of local and international payment methods in over 200 countries, including all major credit and debit cards, direct debits, bank transfers, real-time bank transfers, eWallets, cash at outlets, prepaid methods, checks, and invoices. www.globalcollect.com
For media enquiries, please contact:
GlobalCollect
Bettina Duske, Senior Manager PR & Marketing Communications
+31-(0)23 567 1500
press.globalcollect@globalcollect.com
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