The Al Ain Police Directorate held an educational and awareness-raising lecture titled “Skills to Handle Customers” for security personnel at the Al Ain Hospital. The lecture was delivered in the hospital’s conference room.
Lieutenant Saeed Al Mur Al Badi, Social Affairs and Guidance Branch Manager at the Directorate’s Public Relations Section, indicated the main axes in dealing with customers in his lecture. He emphasized the importance of knowing the basic rules in the field of service delivery stating that the customer is always right and that excellence is providing integrated services to customers.
Lieutenant Al Badi pointed out the weaknesses of security employees’ behavior, such as rudeness and carelessness, when dealing with clients. He urged employees to be subtle and tactful when dealing with them. He also shed light on obstacles against communication with clients and explained how to deal with them in difficult situations.
The lecture was attended by Lt. Colonel Farhan Saeed Hamoud Al Otaibi from the Al Ain Police Directorate, employees from the Social Affairs and Guidance Branch of the Directorate’s Public Relations Section, and a number of security advisors, staff, and doctors from the Al Ain Hospital.
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Photo Captions:
Photo 1:Al Ain Police Directorate held an educational and awareness- raising lecture for security personnel at the Al Ain Hospital
The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.
Contacts
The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department
Abu Dhabi Police GHQ - Security Media
Chris Cron +971-(0)-50-987-1317
E-mail: cron.media@hotmail.com
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