Dubai, United Arab Emirates - Monday, February 4th 2013 [ME NewsWire]
Just over a year since its inauguration as a business partner of Dubai Outsource Zone (DOZ), business process management company Genpact has doubled its presence in the UAE.
The news follows a successful year for the organization which has increased its client portfolio from just two in late 2011, to 13 including Mashreq Bank, IFFCO, Mubadala GE Capital, and the Tourism Development & Investment Company, according to Genpact President and CEO, Tiger Tyagarajan, who visited Dubai on 3rd February.
Speaking after a meeting with Mr Tyagarajan in Dubai Internet City, Malek Al Malek, Managing Director of Dubai Internet City and Dubai Outsource Zone said: “The UAE is migrating from being a regional support to becoming a regional hub for the business process management industry. Our latest white paper ‘Outsourcing in the MENA Region’ reveals that the UAE outsourcing market is set to record a compound annual growth rate of 10% during the period 2009-2016.
“Genpact is a true success story for DOZ and the company’s rapid expansion over the last year falls in line with our vision to create an environment and infrastructure that fosters innovation and growth for our business partners.”
“There has been a fundamental shift in the business process management services market in the Middle East in the last year and organizations are exploring ways to drive business impact and customer satisfaction,” said Tiger Tyagarajan. “They are looking at companies like Genpact to improve process effectiveness, manage risk and make smarter business decisions through analytics. We have made good progress and we are in advanced stages of discussion with companies to set up shared service centres in the UAE. The support and the world class facilities and services afforded us by DOZ has certainly helped us in the region and we look forward to our continued partnership with them.”
DOZ, the world’s first freezone dedicated to the outsourcing industry, was established in June 2004. Companies set up in the zone can expect to experience an environment that attracts different elements of the value chain from banking and finance, insurance, IT, legal to airlines and hospitality. In addition to Genpact, current companies operating in DOZ include Interglobe, Emirates Airlines, AXA Insurance, Du, Mashreq Bank, Arab Bank, First Data, Cupola, Larsen & Toubro Infotech Ltd, Al Futtaim Willis and Jumeirah Group.
-Ends-
About Dubai Outsource Zone
Dubai Outsource Zone (DOZ) is the world’s first freezone dedicated to the outsourcing industry. DOZ was established in June 2004 by Dubai Internet City provides a comprehensive operating infrastructure and environment for companies offering outsourcing services in the region. Built as a strategic base for companies wishing to target emerging markets, DOZ’s focus areas extend from the Middle East to the Indian Subcontinent and from Africa to the Commonwealth of Independent States (CIS). DOZ’s offerings include 100% exemption from taxes and a one-stop-shop of support services. For more information: www.doz.ae
About Genpact
Genpact Limited (NYSE: G), a global leader in business process management and technology services, leverages the power of smarter processes, smarter analytics and smarter technology to help its clients drive intelligence across their enterprise. Genpact’s Smart Enterprise Processes (SEPSM) framework, its unique science of process combined with deep domain expertise in multiple industry verticals, leads to superior business outcomes. Genpact’s Smart Decision Services deliver valuable business insights to its clients through targeted analytics, reengineering expertise, and advanced risk management. Making technology more intelligent by embedding it with process and data insights, Genpact also offers a wide range of technology services. Driven by a passion for process innovation and operational excellence built on its Lean and Six Sigma DNA and the legacy of serving GE for more than 15 years, the company’s 60,500+ professionals around the globe deliver services to its more than 600 clients from a network of 74 delivery centers across 20 countries supporting more than 30 languages. For more information, visit www.genpact.com. Follow Genpact on Twitter, Facebook and LinkedIn.
Contacts
Tim Carlton Jones
+971555597389
tcarltonjones@bell-pottinger.co.uk
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